Introduction
Ashfaq Digital (“we,” “our,” “us”) provides website design, SEO, and digital marketing services globally. This Refund & Advertising Policy explains our practices regarding payments, refunds, and expectations for advertising campaigns, ensuring transparency for all clients.
1. Advertising Campaigns
- We manage paid campaigns on platforms such as Google Ads, Facebook, Instagram, and LinkedIn.
- Campaign results depend on multiple factors: target audience, budget, industry competition, ad creative, and platform algorithms.
- While we strive to optimize campaigns for maximum ROI, we do not guarantee specific results, including clicks, leads, sales, or ad performance metrics.
2. Refund Policy
- Payments are typically non-refundable once work has commenced or advertising spend has been allocated.
- Refunds may be considered only in cases of clear service non-delivery or errors caused by Ashfaq Digital.
- For services that are subscription-based or recurring, cancellation requests must be submitted prior to the next billing cycle.
- Advertising spend with third-party platforms (Google, Facebook, etc.) is non-refundable, as it is controlled by the respective platform.
3. Service Modifications & Cancellations
- Clients may request modifications to campaigns, designs, or other services; we will accommodate wherever feasible.
- If a service is canceled mid-project, fees for completed work remain payable.
- Any unspent advertising budget can be paused but may not always be refunded.
4. Payment Terms
- All invoices must be paid within the agreed timeframe.
- Payments are processed securely via authorized payment gateways.
- Delayed payments may result in suspension of services until payment is received.
5. Client Responsibilities
- Clients must provide accurate business information and ad requirements.
- All ad content must comply with local laws, regulations, and platform policies.
- Ashfaq Digital is not liable for client-provided content that violates third-party or legal guidelines.
6. Limitation of Liability
- Advertising campaigns may not guarantee sales, leads, or conversions.
- Ashfaq Digital is not liable for losses due to market fluctuations, platform policy changes, or unforeseen technical issues.
- All services are provided “as-is,” and clients assume responsibility for business decisions based on our services.
7. Updates to Policy
- We may update this Refund & Advertising Policy periodically to reflect legal, platform, or business changes.
- The latest version is always available at
https://ashfaqdigital.com/refund-advertising-policy/.
Contact:
For questions or concerns regarding refunds or advertising campaigns, email: info@ashfaqdigital.com